Certificate of Competency in Customer Service for Retail

The Non-Credit Customer Service for Retail Certificate coursework is designed to benefit students who seek or want to improve their position in retail by teaching them communication strategies in a variety of service formats, such as text, email, telephone, video conferencing, and social media. It teaches them the importance of product knowledge, sales trends, customer needs, conflict management, and cultural/emotional awareness to equip them with the tools to face diverse service environments.

Required courses:
NC 682Customer Service I: Fundamentals0
NC 683Customer Service II: Essentials0
NC 684Call Center Training0
Total Units0

Certificate of Competency Level Student Learning Outcomes

Students completing the Customer Service for Retail Certificate of Competency will:

Demonstrate ability to effectively communicate in written formats, such as email and text; spoken formats such as conversations with customers, co-workers, and superiors; maintain positive professional relationships with a wide variety of customers; de-escalate high-intensity situations; and maintain awareness of body language and behaviors.