Certificate of Competency in Customer Service

This Non-Credit Customer Service Certificate coursework is designed to benefit students who seek, or want to improve their position at, service related jobs in the American workforce by teaching them communication strategies in a variety of  service formats, such as text, email, telephone, video conferencing, and social media. It teaches them conflict management, cultural, and emotional awareness to equip them with the tools and ability to face diverse service environments.

Required courses:
NC 682Customer Service I: Fundamentals0
NC 683Customer Service II: Essentials0
Total Units0

Certificate of Competency Level Student Learning Outcomes

Students completing the Customer Service Certificate of Competency will:

Demonstrate ability to effectively communicate in written formats, such as email and text, spoken formats such as conversations with customers, co-workers, and superiors, and maintain positive professional relationships.