Certificate of Competency in Customer Service for Retail

The Non-Credit Customer Service for Retail Certificate coursework is designed to benefit students who seek or want to improve their position in retail by teaching them communication strategies in a variety of service formats, such as text, email, telephone, video conferencing, and social media. It teaches them the importance of product knowledge, sales trends, customer needs, conflict management, and cultural/emotional awareness to equip them with the tools to face diverse service environments.

Certificate of Competency Level Student Learning Outcomes

Students completing the Customer Service for Retail Certificate of Competency will:

Demonstrate ability to effectively communicate in written formats, such as email and text; spoken formats such as conversations with customers, co-workers, and superiors; maintain positive professional relationships with a wide variety of customers; de-escalate high-intensity situations; and maintain awareness of body language and behaviors.

Career Opportunities

There are a variety of careers you can do with this major.

To explore more about this major, schedule an appointment with a career counselor.