NC 686: Communication Skills for the Workplace

Citrus College Course Outline of Record

Citrus College Course Outline of Record
Heading Value
Effective Term: Fall 2022
Credits: 0
Total Contact Hours: 8
Lecture Hours : 8
Lab Hours: 0
Hours Arranged: 0
Outside of Class Hours: 16
Transferable to CSU: No
Transferable to UC: No
Grading Method: Non-Credit Course

Catalog Course Description

This course is designed to equip students with the necessary soft skills to succeed in a workplace setting. It introduces and covers such soft skills as time management, following dress codes, work ethics, verbal and nonverbal communication, conflict management, teamwork, and respecting diverse groups. Open entry/exit. 8 lecture hours.

Course Objectives

  • Develop appropriate communication skills (verbal and nonverbal) for the workplace.
  • Learn about and identify key soft skill competencies.
  • Develop appropriate attitudes and behaviors in order to succeed in a workplace setting.
  • Identify and recognize the basics of teamwork.
  • Understand expectations of employers, including dress and other codes of conduct.
  • Demonstrate improved communication skills with coworkers and superiors.

Major Course Content

  1. Definition of and introduction to the importance of soft skills in a workplace setting
  2. Definition of and introduction to soft skill competencies 
    1. Self-evaluation
    2. Personal responsibility
    3. Positive attitude
    4. Good work habits
    5. Time management
    6. People skills
      1. Communication
    7. Proactive learning
    8. Problem-solving
    9. Decision-making
    10. Service
    11. Teamwork
  3. Development of appropriate attitudes in workplace settings
  4. Introduction to communication skills: verbal and non-verbal, including tone of voice, body language, word choice, etc. 
  5. Introduction to interpersonal and teamwork skills
  6. Introduction to personal qualities and work ethics

Suggested Reading Other Than Required Textbook


Examples of Required Writing Assignments

Write a short paragraph about three consequences of not being a dependable employee. Include any relevant personal experiences or examples. Be prepared to share your paragraph with a partner.

Examples of Outside Assignments

Read a sample employee code of conduct manual and discuss it in a small group.

Instruction Type(s)

Lecture, Online Education Lecture