Certificate in IT Technician: Computer Retail Sales and Support
The IT Technician: Computer Retail Sales and Support Certificate of Achievement is the first stage of the IT Technician Pathway program designed to help you navigate your way from an entry-level job to working as an in-demand, well-paid IT Technician. The IT Sales Pathway is one possible career track for students interested in working as front-line employees handling customer requests and solving problems.
Entry into this pathway begins with retail salesperson and customer service representative occupations. Students completing this certificate will be equipped with the skills determined by employers as necessary for an entry level IT (information technology) sales position such as retail salespersons, customer service representatives, or sales representatives, technical and scientific products.
Certificate of Achievement Level Student Learning Outcomes
- Demonstrate knowledge and skills in various areas of IT (information technology) to pass CompTIA A+ certification exam.
- Demonstrate the knowledge, and skills needed to obtain an entry-level position in Computer Retail Sales or another related field of customer service.
- Demonstrate knowledge of customer service, basic computer issues, and basic electronics.
- Demonstrate the ability to effectively communicate, both verbally and in writing.
| Code | Title | Units |
|---|---|---|
| Required courses: | ||
| BUS 130 | Introduction to Business | 3 |
| BUS 152 | Business Communications | 3 |
| BUS 172 | Human Resources Management | 3 |
| ITIS 104 | Information Technology | 4 |
| ITIS 115 | Computer Information Systems | 3.5 |
| ITIS 130 | Microcomputer Applications I | 4 |
| Total Units | 20.5 | |
1-Year Curriculum Map Example
This map represents one possible pathway through the program and is only for reference.
*It is highly recommended that you make an appointment to create a customized education plan that fits your needs.
Note: Substitute ENGL 101E (5 units) may be needed based on placement.
| Fall Term 1 | Units | |
|---|---|---|
| ITIS 104 | Information Technology | 4 |
| BUS 172 | Human Resources Management | 3 |
| ENGL 101 or ENGL 101H |
Reading and Composition or Reading and Composition - Honors |
4 |
| Units | 11 | |
| Winter Term 1 | ||
| ITIS 130 | Microcomputer Applications I | 4 |
| Units | 4 | |
| Spring Term 1 | ||
| BUS 152 | Business Communications | 3 |
| BUS 130 | Introduction to Business | 3 |
| ITIS 115 | Computer Information Systems | 3.5 |
| ITIS 107 | Network Technology | 4 |
| Units | 13.5 | |
| Total Units | 28.5 | |
Career Opportunities
There are a variety of careers you can do with this major.
To explore more about this major, schedule an appointment with a career counselor.